GPU fix

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Revision as of 14:14, 16 April 2019 by Hiep (talk | contribs)
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Fixing the GPU on the RDP (Aprl 2019)

At the time of writing, CUDA and tensorflow cannot connect to our GPU. This can be verified by opening python3 and type

import tensorflow as tf
tf.test.is_gpu_available()

In addition, GeForce Experience and NVIDIA control panel do not work right now.

Hiep has checked GPU driver by going to device manager -> Display adapter -> RTX Titan -> Properties -> Driver -> Update Driver. However, nothing new is installed since the current driver is already up-to-date.

Hiep has also restarted several NVIDIA services by opening Run -> type in services.msc -> scrolled down to NVIDIA services -> clicked on restart. However, it still cannot resolve the issue.

Since Geforce Experience cannot be opened, Hiep has followed a solution from NVIDIA forum, which is opening Run -> type in services.msc -> scrolled down to NVIDIA service -> Under nvidia telemetry container -> Choose Log on -> Check Log on as Local System Account.

However, none of the above approaches actually resolved the issue. Reinstalling NVIDIA software might be necessary.

The error we have while opening GeForce experience is

The code execution cannot proceed because wlanapi.dll was not found. Reinstalling the program may fix this problem.

However, after re-downloading and re-installing GeForce experience, the error does not go away.

According to this article, adding a featured called Wireless LAN service may fix the problem.

In addition, the computer cannot find the GPU when we type 'dxdiag' in the cmd prompt. This may be a driver-related issue and this article suggests that installing 'Directx end user runtime web installer' will fix the problem.