Changes

In need of this type of service, SBA's office of Credit Risk Management hired Dun & Bradstreet in 2003. Dun & Bradstreet helped SBA start several programs, including credit risk management, insight into individual loans and lenders, early warning predictive scores, and other features that allow agency leaders to better measure and manage the risk in their small business loan programs. A June 2004 GAO Report found that "although the SBA obtained a useful service, it does not have comprehensive policies needed to implement best practices and address its needs as an agency with a public mission, especially regarding its need to use enforcement actions to address noncompliance. Additionally, the SBA did not have a contingency plan in the event that the Dun & Bradstreet service was discontinued." The 2004 report suggested the SBA: